Terms and Conditions
This document and your invoice form the protection plan that binds the parties.
Your original invoice and a copy of this warranty document must be provided in order to obtain the required service under this protection plan.
This document sets out all provisions of the Protection Plan (the “Plan”) between the parties and these provisions will not be affected by any representation, promise or condition external to these terms. The partner of Matelas FLEEP Inc., Comerco Services Inc. (CSI) CSI agrees, at its discretion and in consideration of the costs associated with this Plan, to guarantee this bedding protection product (mattress cover) to the “original purchaser,” as specified in this warranty. Some restrictions apply. We invite you to read the full description of the warranty listed below [Fleep-bed.com].
CSI guarantees, according to this protection plan:
For the mattress cover:
A) That it will withstand accidental stains caused by food, beverages, medicines and body fluids of human or animal origin;
B) that its manufacture or materials will not contain defects.
For the mattress:
When the mattress cover is purchased at the same time as a new mattress and installed on it, this Plan offers a warranty against accidental stains on this new mattresses caused by food, beverages, medicines and body fluids of human or animal origin.
If a stain occurs on the mattress cover:
If your new mattress is damaged by an incident covered by the Plan, due to a failure of the mattress cover:
You must provide the original invoice and a copy of this document to benefit from the warranty. You must notify CSI within fourteen (14) days of the incident. Failing to provide proof of purchase or contacting CSI within fourteen (14) days, this Plan will become null and void.
CSI’s obligation under this Plan is to eliminate the stain, repair, replace or reimburse the damaged mattress cover or mattress. If the mattress cover must be replaced, it will be replaced by a quality mattress cover equivalent to the original product. If the mattress must be replaced, it will be replaced by a mattress cover of equivalent quality to the original product. If replacement can not be made at the original retailer, CSI’s liability is limited to a prorated period of ten (10) years from the original purchase price.
The maximum value of this Plan (combined value of all repairs, credits, replacement costs and delivery) shall not exceed the cost of purchase of the original mattress. Once the mattress has been replaced or a pro rata value of the mattress has been paid, CSI will have fulfilled all its obligations under this Plan and it will become null and void.
All transport costs related to the return of the mattress cover will be the responsibility of FLEEP.
FLEEP will return a replacement mattress cover of equivalent or superior quality within 30 days of receiving the defective mattress cover at the factory. The purchaser is responsible for shipping costs for the replacement mattress cover.
However, in no case shall the transport costs exceed FLEEP’s standard transport costs. In the case of a replacement mattress cover, the warranty begins on the original purchase date of the replaced product. No new warranty will be issued with a replacement product.
Please submit any claims within fourteen (14) days of the incident.
Customer Service: 1-866-503-3358