Please take a moment to familiarize yourself with our privacy practices and
let us know if you have any questions.
Personal information is data that can be used to identify or contact a single person.
Here are some examples of the types of personal information FLEEP may collect and how we may use it.
When you create a FLEEP account, purchase a product, contact us, or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information. Your credit card information will not be used for any purpose other than to process your transaction, and it will not be stored on our servers.
When you share content with family and friends using FLEEP platforms, send them products, or invite others to participate in FLEEP, contests, FLEEP may collect the information you provide about those people such as name, mailing address, email address, and phone number. FLEEP will use such information to fulfill your requests, provide the relevant product or service, or for anti-fraud purposes.
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
If we do combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.
As is true of most Internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. FLEEP may use this information as aggregate data that is not personally identifiable in our marketing and advertising services.
In some of our email messages, we use a “click-through URL” linked to content on the FLEEP website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
At times FLEEP may make certain personal information available to strategic partners that work with FLEEP to provide products and services, or that help FLEEP market to customers. For example, when you purchase your mattress, you authorize FLEEP and the delivery company to exchange the information you provide during the order process to get the product to your home. If you are approved for service, your account will be governed by FLEEP and our carrier’s respective privacy policies. Personal information will only be shared by FLEEP to provide or improve our products, services, and advertising; it will not be shared with third parties for their marketing purposes.
In certain circumstances it may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for FLEEP to disclose your personal information.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
FLEEP takes the security of your personal information very seriously. When your personal data is stored by FLEEP, we use computer systems with limited access housed in facilities using physical security measures.
When you use certain FLEEP products or services, or post on a FLEEP forum, chat room, or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
We understand the importance of taking extra precautions to protect the privacy and safety of children. Accordingly, we do not knowingly collect, use, or disclose personal information from children under 13, or equivalent minimum age in the relevant jurisdiction. If we learn that we have collected the personal information of a child under 13, or equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible.
To make sure your personal information is secure, we communicate our privacy and security guidelines to FLEEP employees and strictly enforce privacy safeguards within the company.
All such communications are examined and replies issued as soon as possible. If you are dissatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant complaint avenues that may be applicable to your circumstances.
FLEEP Mattress Inc.
1535 Hamelin Blvd. Trois-Rivières, Quebec, Canada G8Y 3G7