We pride ourselves on fast turnaround! In less than a week – 3 to 5 business days to be precise, depending on where you live – you’ll be sleeping on your new Fleep!
As soon as you place your order, your mattress is emptied of its air and packed securely in a box. As it leaves the plant, you’ll receive an email with a UPS tracking number so you can keep an eye on its progress. There’s nothing to pay on delivery. Simply unpack your mattress and start looking forward to a great night’s sleep!
UPS came while you were out? No problem! UPS always leaves an InfoNotice telling you how to retrieve your package.
Shipping is free everywhere to all destinations served by Fleep in Canada and the U.S. There is an additional charge for delivery to Canadian Territories (contact us at firstname.lastname@example.org before ordering).
Each item you order is packaged and processed separately, but we ship them all at the same time. Normally you should receive them the same day, but the carrier can’t guarantee it 100%.
No, but simply order your Fleep a few days ahead of time. You’ll receive it 3 to 5 business days later. No need to put in an advance order because mattresses are in stock at our plant at all times.
Taxes aren’t included in the price because they vary by location. To get an idea of the total cost of your mattress, just add it to your cart. The taxes will be automatically calculated based on where you’re ordering from.
Return requests must be made no later than the 112th day after the date the mattress was delivered, and only one return per purchaser per year is accepted. For a full reimbursement, you must submit photos showing that your mattress has not been damaged, i.e., burned, stained, ripped, etc.
Fleep returns are a snap. If you’re not happy with the mattress, just complete the return form in your Fleep account and then follow the steps. Fleep will contact you within 24 to 48 business hours to make the necessary arrangements for a free pickup.
After talking to Fleep Customer Service about the return, you’ll receive a shipping bag to protect the mattress. Pack up your Fleep in the bag before the carrier comes to pick it up.
No worries—our 111 night trial includes free return shipping!
The price of your mattress plus taxes will be refunded in full via Stripe directly to the credit card you used to purchase the mattress. If your refund request is processed 60 days or more after your purchase, you will receive a cheque in the mail.
Fleep believes in community. All mattresses returned in good condition are donated to charity organizations in our region. The rest are recycled according to strict standards.
Yes, you can order a new cover for your Fleep by contacting email@example.com.
Yes! Fleep not only ships across Canada, but also to all U.S. states except Hawaii, Alaska, and Ohio.
No one’s perfect! If the size isn’t right, simply contact firstname.lastname@example.org and Fleep will take care of it!